Collins Hotel and Hospitality English - Mike Seymour

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

• 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.

• 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.

• The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.

• The audio CD provides valuable listening practice to accompany each unit.

Please click here to download eBook and Audio.

Enjoy learning!

English for Travel - John Eastwood

This title includes the following features: Teaches essential language skills for travellers so that they can communicate confidently and effectively.

Contains 11 units, each about a different aspect of travel, e.g. Making travel arrangements, At a hotel, Ordering a meal, Hiring a car, Seeing a doctor, Shopping...

Emphasis is on understanding authentic English; on practising the structures needed to ask questions and understand the replies; and on extracting information from brochures, regulations and instructions.

Vocabulary illustrated in context, with American English variants.; Accompanying Teacher's Guide provides teaching notes and additional ideas.

Please click here to download eBook and Audio.

Enjoy learning!

Hot English Magazine - Number 177

Are you learning English? Or are you an English teacher? 

Either way... if you're looking for a fun and interesting English magazine for learning or teaching English then you've come to the right place. 

Hot English magazine is a leading English resource. Its fun and colourful approach to teaching real English as it's spoken by native speakers is popular around the world. 

Loved by both students and teachers, there's something for everyone and all levels in Hot English magazine.

Please click here to download eBook and Audio of Hot English Magazine - Number 177.

Be My Guest: English for the Hotel Industry - Francis O'Hara

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.

Chapter Titles:
1 Introductions
2 The Check-in
3 The hotel bedroom
4 The bathroom, the porter
5 Services in the hotel
6 Location of facilities
7 Room services
8 Problems and solutions
9 Taking bar orders
10 In the restaurant (1)
11 In the restaurant (2)
12 Places to visit
13 Enquiries
14 Using the phone
15 The check-out
Personal job files
Speaking practice
Tapescripts
Verb list

Please click here to download eBook - Audio & Teacher's Book.

Enjoy learning!

English for Customer Care - Rosemary Richey

An expanding series of short, specialist English courses for different professions, work skills, and industries.

Unit 1: Introduction to customer care

Unit 2: Face to face with customers

Unit 3: Dealing with customers on the phone

Unit 4: Call centre success

Unit 5: Delivering customer care through writing

Unit 6: Dealing with problems and complaints

Please click here to download eBook and Audio.

Enjoy learning!